How To Use WhatsApp Professionally
WhatsApp is a free, international instant messaging platform in the form of an app, and allows users to send messages, photos, videos as well as voice notes, and video calls. WhatsApp has become a popular tool used for both personal and professional communication. There are currently over two billion active users, however, using the app for professional purposes does take some finesse. Here are some tips for using WhatsApp effectively in a professional context, when communicating with clients and customers.
Create a Professional Profile
Uploading an appropriate profile picture is recommended, while your status should reflect your professional persona. An ideal profile picture would be a high-quality headshot that conveys competence and approachability. You should try and avoid using selfies or casual pictures.
Be Mindful of Timing
Avoid sending messages outside of business hours, which usually falls before 8am and after 5pm, unless it’s an emergency. Be mindful of various time zones, especially if you work with colleagues or clients that live and work in different cities and countries. If you do need to send an emergency message outside of usual business hours, you should openly acknowledge that it’s outside of normal working hours and indicate whether a response is expected.
Use WhatsApp Groups Appropriately
WhatsApp groups can be an effective way to communicate with a group of people within the workplace, such as with various teams or clients, but they can also become overwhelming and distracting if not used correctly. Create groups only for necessary conversations and ensure that everyone in the group needs to be there. There is an option to mute groups during off-hours and avoid using groups for non-work-related conversations.
Keep It Professional
Avoid using slang, abbreviations, or emojis during professional conversations. Stick to clear and concise language and avoid using all caps or excessive exclamation marks. Rather use polite and professional language if you need to convey emotion. Keep in mind that your messages may be archived or forwarded, so ensure that they are appropriate for a professional context.
Respect your colleagues’ privacy by not sending messages that are not in conjunction with work-related conversations. Avoid sending messages that are too personal or intrusive. If you receive a message that you feel is inappropriate or unprofessional, address it with the sender directly.
It is clear that WhatsApp can be an extremely valuable tool for professional communication when used appropriately. By creating a professional profile, being mindful of timing, using groups appropriately, keeping it professional, and respecting privacy, you can effectively use WhatsApp to connect with colleagues, clients, and customers.
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