Our client is an innovative fintech company transforming access to financial services across Africa. Working with leading FS partners, they combine technology, data and commercial insight to deliver financial products that create meaningful impact at scale
Our Fintech client is seeking a Reconciliations Specialist to be a critical member of the Financial Operations team, responsible for maintaining the integrity of loan portfolio data across all systems. In this role you will own the end-to-end reconciliation process, resolve exceptions, support escalated customer queries, and work cross-functionally with Technology and Data Science teams to drive accuracy, automation, and continuous improvement.
What you will be doing:
Execute daily end-to-end reconciliation of loan portfolios, ensuring all positions are balanced and signed off within agreed SLAs.
Perform detailed data validation to ensure accuracy, completeness, and consistency of data across multiple systems.
Identify, investigate, and resolve reconciliation discrepancies in a timely manner, maintaining a clear exceptions log and escalation trail.
Manage the reconciliation of individual loan accounts, including repayments, interest calculations, and fee adjustments.
Act as subject matter expert for escalated customer queries relating to loan discrepancies, providing clear and accurate resolution.
Investigate and rectify complex or non-performing loan issues, including interest discrepancies, refunds, and manual adjustments.
Partner with the Technology team to resolve system discrepancies, automate manual reconciliation processes, and improve data feeds.
Collaborate with Data Science to identify patterns in data exceptions, enhance data quality, and validate model-driven adjustments.